Amdocs is a growing, profitable public company (NYSE: DOX), with revenue of $2.84 billion in fiscal year 2007 and workforce of more than 16,000 professionals in more than 50 countries.

Our roots in the communication industry have given us deep insight into what it takes to build stronger, more profitable relationships with customers. When it comes to thriving in the wireline or wireless, broadband cable or satellite, or even financial services industries (the latter having transaction volumes and competitive challenges similar to telcos'), the difference is the experience. That is, the customer experience a provider creates and the unique experience a technology partner brings to the table.

In 2004, Amdocs pioneered the concept of integrated customer management (ICM), a new way of doing business aimed at enabling delivery of an intentional customer experienceTM that sets a company apart. Our unique combination of software, services and unmatched industry experience spans all business processes and business and operational support systems—what we call "customer experience systems"—and is architected to support an ICM strategy.

ICM is a journey, and we have built our product roadmap on industry standards such as the TeleManagement Forum's Enhanced Telecom Operations Map (eTOM) and open services-oriented architecture (SOA) to provide a smooth path for evolution. We are also an active voice in the industry associations shaping these standards.

Amdocs' customers are among the largest, most powerful companies in the world. We strive to anticipate and nurture their evolution with thought-leadership and technology innovation. Through award-winning products for managing revenue, customers, network services and resources (OSS), and the product and service lifecycle, comprehensive consulting, implementation and delivery services, and our deep industry experience, we're helping our customers deliver an innovative, integrated and intentional customer experience at every point of service. And our wins in the market, along with our press coverage, industry analyst endorsements and accolades, show that Amdocs is the market leader in customer experience systems innovation.
Amdocs Amdocs Reviewed by on 5/05/2008 05:43:00 AM Rating: 5
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